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We deliver your bike free of charge and ready to ride to your home within 10 working days of your payment. Weekends do not count as working days. Before delivery, our transport colleague will contact you to schedule an appointment.
We only deliver within the Netherlands, so not to Belgium or Germany.
Yes, you can pick up your bike at our shop in De Koog on Texel, Nikadel 75. Choose pickup when you check out and we will have the bike ready for you.
Every bike comes with a warranty of 1 year, whatever the price. The warranty starts on the date of purchase and does not cover wear parts, such as tyres and cables. Your statutory rights as a consumer also always continue to apply.
Is something wrong with your bike? Email your order number and a short description to [email protected] and we will find a solution together.
We test every battery, and each one is at least 85 percent healthy. The battery report shows the test result for your battery. You receive the report after your purchase. We cannot send a battery report in advance.
Every bike is refurbished based on the BOVAG 40 point check. Among other things, we check the frame, drivetrain, brakes, lights and tyres, and on e-bikes also the motor and battery. We replace parts that are no longer in good condition.
Yes, you have 14 days after receiving your bike to change your mind. The bike may have been ridden for no more than 5 km. Report your return via the returns page or at [email protected].
We charge €19.99 to collect the bike. We deduct this amount from your refund and pay back the rest of the purchase price.
No, not that exact bike. For most models we have several bikes ready, and one of them is assigned to you when you order. The photos show how we deliver the bike to you.
It is still a used bike. We remove paint damage as much as possible, but small signs of use may remain. Reserving a bike is not possible.
Yes, you can. Send your company name and business details to [email protected] before or shortly after you order, and we will put the invoice in your company's name. VAT is shown separately on the invoice.
Yes, you can at our shop in De Koog on Texel, Nikadel 75. There you can look at the bikes we have in stock and take a short test ride. We cannot hold a bike for you until you visit, because the same stock is also for sale online.
Can't make it to Texel? You have 14 days after receiving your bike to change your mind. If you have ridden no more than 5 km, we collect the bike for €19.99 and refund the rest of the purchase price.
Every cargo bike for children comes with a rain cover, Maxi-Cosi brackets and a bench in the box on the handlebar side. The rain cover is used, just like the bike itself. A second bench in the box and a rear carrier are not included as standard.
The cargo bike for dogs has a different box layout. Not sure what comes with your cargo bike? Email us at [email protected].
